Customer Info

Customer Info is available on the Active Chats page, and the Archived Chats page.

The string you see below Customer Info — 96869ac2 — is the unique customer ID. This customer ID is also a part of the cookie we store on the customer’s browser.

Customer’s location is fetched using his IP address. You can toggle this feature under Settings -> General -> Fetch and Store Visitor Location.

We fetch the customer’s display image from Gravatar based on his email.

Customer information can be edited by the operator.

You can also add notes to the customer’s profile here.